At Ragavan and Co Ltd your privacy is important to us and we are committed to keeping your personal data protected. Therefore, this privacy notice aims to explain to you how your data within the company is used and how the law protects you. Our policies and procedures are in full compliance with the recent General Data Protection Regulation (GDPR).
What information do we collect about you?
Personal data or personal information means any information about an individual from which that person can be identified. We may collect, store and transfer different types of your data, such as;
- Identity Data – which includes your full name, date of birth, Unique Tax reference number and National Insurance Number
- Contact Data – which includes email address, home address and telephone numbers
- Professional Data – which includes any data we may collect during the course of providing you with a service.
We do not however, collect any specific personal data about you which includes details about your race, ethnicity, religion, beliefs or criminal convictions or offences.
How your personal data is collected
At Ragavan and Co Ltd we collect data using different methods including;
- Directly from you: We will collect your Identity, Contact and Professional Data directly from you by filling out a form or getting copies of your personal documents such as; passport, latest bills and bank statements.
- Submitting form online: Another way we will collect your personal data is by interacting with our website (ragavan.co.uk) and submitting an online application. We may use cookies and other similar technologies.
Cookies
A cookie is a small file which is saved on to your computer’s hard drive after asking permission. When the permission is granted and the file is added the cookie allows you to gain access and lets you know when you visit a particular site. Cookies help us provide you with a better and more efficient website as we are able to monitor which pages you found most useful. They do not however, in any way allow us to gain access to your computer or any personal information about you other than data you wish to share with us. It is your choice if you want to allow access to the cookies or not, nonetheless if these cookies are disabled you will find that some parts of the website may become inaccessible.
Information about connected individuals
We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such cases it will be your responsibility to ensure you have the consent of the people concerned to pass their information on to us. We’ll provide a copy of this Privacy Notice for them or, where appropriate, ask you to pass the privacy information to them.
Why do we need to collect and use your personal data?
The primary legal basis we intend to use for the processing of your data is for the performance of our contract with you. The information we collect about you is essential for us to be able to carry out the services you require from us effectively. Without collecting your personal data we’d also be unable to fulfil our obligations.
Where special category data is required we’ll obtain your explicit consent in order to collect and process this information.
How will we use the information about you?
We only use the information provided to us when the law allowed us to. The main reasons we will use your personal data is in the following circumstances:
- When we enter into a contract with you
- When it is necessary for our legitimate reason or in the interest of a third party
- Or, when we need to comply with legal or regulatory obligations.
We will ask for your consent when a third party requests for your personal data, however we do not generally rely on consent as a legal basis for processing your personal data.
We only collect information about you in order to provide you with the services for which you engage us. We will not use your personal data for any other reasons accept for the purpose we had collected it for. However, if we reasonably consider that we need to use your data for another reason we will make sure it is still compatible with the original purpose.
Who might we share your information with?
In order to deliver our services to you effectively, we may send your details to third parties such as those we engage for professional compliance, accountancy or legal services, as well as product and platform providers we use to arrange financial products for you.
Where third parties are involved in processing your data we’ll have a contract in place with them to ensure the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.
Where it’s necessary for your personal data to be forwarded to a third party we’ll use appropriate security measures to protect your personal data in transit.
To fulfil our obligations in respect of prevention of money-laundering and other financial crime, we may send your details to third party agencies for identity verification purposes.
How long do we keep hold of your information?
During the course of our relationship with you, we’ll retain personal data which is necessary to provide services to you. We’ll take all reasonable steps to keep your personal data up to date throughout our relationship.
You have the right to request deletion of your personal data. We’ll comply with this request, subject to legitimate interests as noted above.
How can I access the information you hold about me?
You have the right to request a copy of the information we hold about you. If you’d like a copy of some or all of your personal information please email or write to us using the contact details noted below.
When your personal data is processed by automated means, you have the right to ask us to move your personal data to another organisation for their use.
We have an obligation to ensure your personal information is accurate and up to date. Please ask us to correct or remove any information you think is incorrect.
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:-
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113 (local rate)
Changes to our Privacy policy
We keep our Privacy policy under regular review and we’ll inform you of any changes when they occur. This Privacy policy was last updated on 21st May 2018. Please make sure you keep us informed if any of your personal data changes during your relationship with us.
How to contact us
Please contact us if you have any questions about our Privacy policy or information we hold about you:
By email: info@ragavan.co.uk
By telephone: 0121 554 0990
Or write to us at;
Ragavan & Co Ltd
240 Grove Lane, Handsworth, Birmingham, B20 2EY